Warning!

[DaveT]

Not normal service from them - it was 'looked at' by the chap they didn't keep, as he wasn't up to scratch. Clearly, no-one knew that at the time. Still, I can't say I'm happy about it.

Gosh that's not good Drew.

 

[Contigo]

**** poor from them and as said they also ****** up a recent clutch job on a certain member CC box. I certainly wouldn't use them.

 

[DaveT]

**** poor from them and as said they also ****** up a recent clutch job on a certain member CC box. I certainly wouldn't use them.

Been using them on 3 Massers since 2008 with nothing but positives - as have lots of people on here over the years.

Sad to hear of some woes with from fellow members. Hope these are isolated incidents.

 

[Contigo]

Isolated but enough to stop me from even contemplating them. I've got my place now and that's it won't use anyone else.

 

[DaveT]

Good to hear you've found someone you can trust, Phil.

 

[Almichie]

The problem with this world is bad news travels fast and good news doesn't travel at all. A single incident or employee that has been corrected should be seen as a blip. Especially if they have admitted and fixed/compensated what has been gotten wrong.

I'm a great believer in giving people/businesses a second chance, if they then f.uck thus up too then that's entirley their fault and I have no issue with letting people know in no uncertain terms publically.

If someone gets something right they should be let know

 

[maverick]

**** poor from them and as said they also ****** up a recent clutch job on a certain member CC box. I certainly wouldn't use them.

That would be me ! I don't want to bad egg them but I Won't be taking my car there again .

I had my clutch done and a replacement gearbox tcu with the original software fitted which came from a another forum member which had been on his car so known to be good . Picked the car up and proceeded to drive home , got a third of the way home and noticed a cel light on and I couldn't down change into third just went straight into neutral and the gear changes where very harsh but wasn't to sure if this was how the original software is , also got a slow down warning on dash . Decided to carry on home as this was Saturday afternoon and I travelled up from Reading and couldn't afford to leave the car up there . Lucky for me voicey just happened to be in my area on Sunday so he kindly plugged the car into his diagnostics , he found that the tcu hadn't been programmed to the new clutch and still had the old settings on , and all this after there did a test drive ! So he reset it all and all is well apart from the cel light which even with several battery resets I couldn't clear , eventually discovered this was a blow fuse the one that's for the fans and lamba sensors this would explains my over heating problems when stuck in traffic . Any way I emailed our findings to Kyle at shiltec even though he was very apologetic there was no offer of any form of compensation, which was very disappointing to say the least , if I got stuck in traffic on the way home I could of blow the engine !
So that's what happened to me and that's why I won't be using them again .

 

[conaero]

The problem with this world is bad news travels fast and good news doesn't travel at all

Exactly! Shiltech have been supporters of this forum since the beginning. I think they deserve a little support in return in what appears to have been a difficult time.

 

[drewf]

Very sorry to hear about your clutch issues.

In fairness to Shiltech, once I pointed out that the car was no better after they had it for the first time, they were extremely apologetic and the bill for this visit will reflect the money I spent earlier which didn't fix the problem. **** happens, companies have employees who don't make the grade ( God knows I personally know this!), but provided it's sorted that's all anyone can ask, in my opinion. If it's fixed to my satisfaction this time, including a reasonable bill, then I'll have no reason not to continue to use Shiltech - they seem to be an honest and capable outfit to me.

 

[BennyD]

Every firm has a bad day and turn out a car that, for whatever reason, isn't fixed correctly. We are human and we make mistakes so I believe in giving a second chance. How much of a second chance depends on how they willing they are to rectify the original mistake.

 

[maverick]

Like I said I don't want to bad egg them and I am sure there have many satisfied customers ,and I wasn't going to post anything but it seems to me that may be standards are dropping a little for what very reasons( x employers etc) ,and I think its only right that people should know ,some times a little criticism can push up standards especially if a little complacence creeps in . this will not only help the company but also us paying customers .
For me it was the fact that kyle who is a director and the owners son took my car for a test drive before I left and should of I instantly known that it was not right .worrying really .

 

[maverick]

Every firm has a bad day and turn out a car that, for whatever reason, isn't fixed correctly. We are human and we make mistakes so I believe in giving a second chance. How much of a second chance depends on how they willing they are to rectify the original mistake.

I agree to a certain extent but that wouldn't of helped me if my car over heated and the engine went pop, who would have footed the bill?

 

[BennyD]

You always had the option of pulling over and getting the car recovered if it overheated. You would do this if you were on a normal run so the fact it was just out of the garage shouldn't matter. These things can go wrong at anytime so we deal with it the best we can.

Can you say for certain the fuse didn't blow after you left the workshop? Perhaps on the test run the engine didn't get hot enough to show up the fan failure even if the fuse had blown in, or before it got to, the workshop. Also, if the gear change didn't start to play up until you were well on your way home, perhaps it worked ok on the test drive. If you weren't on the test drive you don't know if it drove perfectly, which it might have done. Just a thought.

 

[rossyl]

Honesty should be encouraged, and Forum Members should feel comfortable that they can say whatever they want if they are being truthful. Picking holes won't help that.

Telling a business owner that customers have noticed that standards are slipping is extremely helpful news. Better that than, something catastrophic happen or business to just ebb away without explanation.

How a business deals with criticism is crucial.

 

[BennyD]

I wasn't 'picking holes', I was trying to be fair. From what I read the only thing they didn't do that they should have was to reset the gearbox parameters after the clutch change. If it had driven like a bag of spanners on the test I am sure they would have had another look at it, but if it ran well and the gears changed like they should it probably felt like a good job, well done. I agree that criticism can be a useful tool to arrest complacency, provided the criticism is valid and warranted. I've never used Shiltech personally so I'm not going in to bat for them and I don't doubt what Maverick is saying is true, I just think there might be two sides to the story.

 

[maverick]

You always had the option of pulling over and getting the car recovered if it overheated. You would do this if you were on a normal run so the fact it was just out of the garage shouldn't matter. These things can go wrong at anytime so we deal with it the best we can.

Can you say for certain the fuse didn't blow after you left the workshop? On the test run the engine might not have got hot enough to show up the fan failure even if it had blown in the workshop. Also, if the gear change didn't start to play up until you were well on your way home, perhaps it worked ok on the test drive. If you weren't on the test drive you don't know if it drove perfectly, which it might have done. Just a thought.

I just done a massive reply on my phone of the events as there happened only for it to die on me so I carnt be bothered to wright it again ,but i will mention a couple of things ,kyle did admit that the machanic failed to reset the new TCU to the new clutch .,basics I would of thought .And the cel light was on after the first test drive, than there reset it than took it for another drive and said it was OK ,only descovered the fan issue and cel light was connected after a search on here and found a post on it .apparently position 8 15 amp light blue fuse is connected to the lamba sensors as well as the fans ,so this would explane the light .
Replace the fuse and now have fans and no light since .OK so I am pretty sure that the fuse had gone and yes I suppose this could of been over looked as when doing a reset it does stay off for some time ,so that I can understand to a point but the gear changes from the start where not right and like I mentioned I wasn't sure if that was how the original software was ,but there should of picked up on that especially after two test drives .I suppose I am disappointed with the resolution ,I called them as soon as I got home and explained everything to them ,there had the chance to do the right thing than by getting my car recovered and fixed properly.When you spend nealy £2000 you expect a job done correctly and when there charge you more than quoted because there had trouble getting the bolts undone to !
I just want to state that I wasn't going to post any of this ,but as some other members have had issues I thought it only right to mention mine to ,like Ross has put so well .

 

[conaero]

I am looking into this and have contacted them for a response.

 

[jluis]

Any news from maserati or vosa regarding the faulty wishbones?

 

[highlander]

Any news from maserati or vosa regarding the faulty wishbones?

Not yet. I understand VOSA have asked maserati for their view so guess they are waiting on that coming.

 

[BennyD]

I just done a massive reply on my phone of the events as there happened only for it to die on me so I carnt be bothered to wright it again ,but i will mention a couple of things ,kyle did admit that the machanic failed to reset the new TCU to the new clutch .,basics I would of thought .And the cel light was on after the first test drive, than there reset it than took it for another drive and said it was OK ,only descovered the fan issue and cel light was connected after a search on here and found a post on it .apparently position 8 15 amp light blue fuse is connected to the lamba sensors as well as the fans ,so this would explane the light .
Replace the fuse and now have fans and no light since .OK so I am pretty sure that the fuse had gone and yes I suppose this could of been over looked as when doing a reset it does stay off for some time ,so that I can understand to a point but the gear changes from the start where not right and like I mentioned I wasn't sure if that was how the original software was ,but there should of picked up on that especially after two test drives .I suppose I am disappointed with the resolution ,I called them as soon as I got home and explained everything to them ,there had the chance to do the right thing than by getting my car recovered and fixed properly.When you spend nealy £2000 you expect a job done correctly and when there charge you more than quoted because there had trouble getting the bolts undone to !
I just want to state that I wasn't going to post any of this ,but as some other members have had issues I thought it only right to mention mine to ,like Ross has put so well .

Now we have more detail I'm sure you will agree the second version of your story is somewhat different to your first. It appears to me now that Shiltech took their eye off the ball and perhaps weren't as diligent as they might have been. The TCU should have been recalibrated for the new clutch which would have sorted the gear changes and the recurring CEL light should have been investigated further. We all have a choice as to where we get our cars looked after and if you don't trust someone, take it somewhere else and I wish you luck in finding someone who you can trust. However, wherever you end up taking it will also have the occasional bad day, it's just the way things are. Happy motoring!