Energy crisis

midlifecrisis

midlifecrisis

Member
Messages
16,229
DLax69 said:
So, now you are gonna live INSIDE a toaster...?

iu
Click to expand...
Yup but you're going to be toastie..
 
rockits

rockits

Member
Messages
9,172
CatmanV2 said:
Well, per Zep's comment our nature is to trust those that we think are doing what we agree with.....

C
Click to expand...
Yes, which may or may not be accurate or true :D
I keep touching myself to make sure I exist and our existence is true. Not sure that is wholly appropriate! I guess as long as it isn't in public :saifi4:
 
Phil H

Phil H

Member
Messages
4,167
CatmanV2 said:
Octopus send me an email every month. I guess I could just log off the tracker if they decide to try and make me have a smart meter

C
Click to expand...
I've been with Octopus for a year or so and was generally happy with them until I checked the status of my account and found:

Direct Debits leave my bank immediately at their request, but take several days to be credited to my Octopus account.
Their official response to that is "Due to the way the bank transfer process works, it can take approximately a week to show on your account."

I recently had a very healthy surplus on my account and requested a refund on 4th March; I received the following reply to my request:

"We've had a refund request for your account. We'll review this within the next 7 days, and will let you know whether it's been approved."
"Once approved, it may take another 5 - 7 working days for your bank to process and complete the refund to your account."

As of today I have not received the refund, I've heard nothing from Octopus, and they are not replying to my emails.

If I send them a reading they take a payment from my account within minutes, and yet a transaction which benefits the customer takes as long as they want it to; I will henceforth be keeping very close tabs on my Octopus account!

UPDATE 15/3/23:

I submitted a formal complaint to Octopus yesterday, my refund was 'approved' today, and it should appear in my bank account within the next 3-5 working days even though it's already left my Octopus account.

Watch your Octopus accounts folks.
 
Last edited:
midlifecrisis

midlifecrisis

Member
Messages
16,229
Phil H said:
I've been with Octopus for a year or so and was generally happy with them until I checked the status of my account and found:

Direct Debits leave my bank immediately at their request, but take several days to be credited to my Octopus account.
Their official response to that is "Due to the way the bank transfer process works, it can take approximately a week to show on your account."

I recently had a very healthy surplus on my account and requested a refund on 4th March; I received the following reply to my request:

"We've had a refund request for your account. We'll review this within the next 7 days, and will let you know whether it's been approved."
"Once approved, it may take another 5 - 7 working days for your bank to process and complete the refund to your account."

As of today I have not received the refund, I've heard nothing from Octopus, and they are not replying to my emails.

If I send them a reading they take a payment from my account within minutes, and yet a transaction which benefits the customer takes as long as they want it to; I will henceforth be keeping very close tabs on my Octopus account!
Click to expand...
I'm with octopus too and had a surplus on my balance as well. So I cut my direct debit to £10 a month to reduce it. I now owe them money but since they don't charge interest I'm going to keep it like that.

Treat them mean.
 
S

Simon1963

Member
Messages
819
We are with British Gas and when the prices went up we voluntarily increased our DD from about £120 to £200 per month to hopefully keep our account on track. Last September we received an email saying we were paying too much and they reduced it to £94. I thought ok the £66 government grant thing was starting and that would see £160 getting paid and thought nothing more of it. Last week we received a statement and in big bold letters at the top it says “good news your payments are spot on” yet the statement shows a balance of £888.45 debit. The interesting bit is that the £66 grant has always been credited to our bank via British Gas. Smart readings are set up on an hourly basis so I really don’t get it. I’ll put the extra money aside but when they come knocking they’ll get all the correspondence back and an offer of a tenner a month to pay off the debt, if I’m feeling generous. As MLC said “treat them mean”.
 
Nibby

Nibby

Member
Messages
2,090
I'm with Octopus, on their variable tariff. It probably cost me more not having a direct debit but at least I control things. Every couple of weeks I take a reading give the reading on my online account, I'm on Economy 7 so it's a night and day reading, it's calculated instantly how much I owe(or deducted off my credit). I had too much agg with the Co-Op (who Octopus took over) when long periods went buy and ott estimation usage.
 
You must log in or register to reply here.