Catering, taking the ****.

[lifes2short]

i do feel sorry for the younger staff sometimes as they are clearly let down by management and the cooks with poor food, so I just swallow the charge unless it is real p1ss poor service

 

[mjheathcote]

My daughter doesn’t get an itemised payslip, just money paid into account for hours done and tips in cash…..
She did ask the boss when the specific couple who she looks after every week gave money to her ‘for Christmas’. She was going to put it in the pot but he said ‘no, that’s yours’.

With regard to card tips I thought it was odd when a party of 8-10 were in, had a £400 bill and the 6 staff on duty got £2 each tip. Now most places have a standard minimum ‘service charge’ for larger groups which is usually 10% ish. There were other tables in that night too…..
Maybe they don’t do the service charge thing and they didn’t leave a tip at all..

She should have a proper payslip.
Even at 16 my daughter has a proper contract, minimum 8 hours per week, holiday pay etc and had to complete a load of H&S training on line, food hygiene, slips and trips, spotting drug dealing and taking etc.

 

[Scaf]

We had a meal in London yesterday with 8 of us, the service was poor, but due to staff sickness. You have could tell that everyone was working flat out and trying really hard.
Normally I wouldn’t have put up with it, but they were so lovely and genuine I took it on the chin, paid the “included”service charge but also left a half decent cash tip.

 

[mjheathcote]

i do feel sorry for the younger staff sometimes as they are clearly let down by management and the cooks with poor food, so I just swallow the charge unless it is real p1ss poor service

Had to laugh, I asked her whether she has had to deal with any complaints. She said she has had customers who have complained about the food (not the norm). How did you deal with it? “Well seeing as you have finished it all, can't have been that bad!!“

 

[lifes2short]

this thread just reminded me of this

 

[bigbob]

All the tips go into the pot and shared out, in cash weekly, plus monthly in wage for those tips received via card, which is fair as a team.

I pay by card but tip in cash and try to make it personal. Good on kids for having the work ethic.

 

[Wack61]

When my son was 17 he got a job in McDonalds in the town centre

They really know how to take the **** , zero hours , they'd ring him at 10am to be there for 11:30am , 1:30pm they'd send him home , only it cost him £5 in bus fare so he'd worked for about £5 excluding the hour on the bus

This went on for a couple of months until I told them to do one if they weren't going to give him more hours

He got a job in IKEA on over double the wages and could walk there

 

[Nibby]

Anyone remember the YTS scheme in the late 70s?
I did one at a golf course helping the greenkeeper, got £20.55 a week. The greenkeeper was a horrible person, barking out his orders, there was one consolation my Fantic Chopper moped's tank was always full to the brim of 25 to 1 thanks to Newmarket golf course which they didn't know about.

 

[Andyk]

Anyone remember the YTS scheme in the late 70s?
I did one at a golf course helping the greenkeeper, got £20.55 a week. The greenkeeper was a horrible person, barking out his orders, there was one consolation my Fantic Chopper moped's tank was always full to the brim of 25 to 1 thanks to Newmarket golf course which they didn't know about.

I was on a YTS in a Nestle Warehouse. Can’t remember what I got paid but it came in a envelope at the end of the week….Cash in an envelope is always a good feeling….Must of enjoyed it as stayed there for 14 years.

My 16 year old gets £5 an hour working in an estate agents. While low if is certainly starting his life lessons and the people he meets could help him in the future.

 

[MarkMas]

has anyone ever asked for the service charge to be removed when presented with the bill

Not sure it is legal now, but certainly in the 1990s some places would keep all the tips, and deduct the 'suggested service charge' from the server's wages if it was not paid by the customer. Basically the service staff had to extract the 12.% from you or they would actually lose out by that amount.

 

[Wack61]

Anyone remember the YTS scheme in the late 70s?
I did one at a golf course helping the greenkeeper, got £20.55 a week. The greenkeeper was a horrible person, barking out his orders, there was one consolation my Fantic Chopper moped's tank was always full to the brim of 25 to 1 thanks to Newmarket golf course which they didn't know about.

I refused to do work experience at school , my dad had a market business so most of my Saturdays were spent with him , they job they offered was working in the appliance department in the co-op for 2 weeks
They weren't happy when I said I'd sooner be at school, I had no idea what I wanted to do but it wasn't selling washing machines and I had plenty of experience of dealing with the public.

I spent 2 weeks reading books in the library because most of the year wasn't there so no teaching going on.

 

[MarkMas]

My kids:

Years ago I offered my sons (14 & 16) a week's work experience at my office. They both replied, simultaneously, "What does it pay?". But 14 said it with a gleam in his eye, and 16 said it in a resigned tone, lying on the sofa. I said "You will be paid what you are worth." On Monday morning, 7am, 14 was dressed and ready to go, and 16 was absent. Took 14 to the office and handed him over to the Finance & Ops Director, saying "Give him something to do. If he is useful, he can come back tomorrow and you can pay him." They loved his work ethic, kept him all week, and paid him £250. On Friday night, he waved the cash in his brother's face. His brother said "Where did you get that?".

16 (29) is now a civil servant. 14 (27) is an investment banker. (And I'm very proud of them both!)

 

[2b1ask1]

I can agree, IKEA are good employers, their pay is fair compared to the food industry generally. It does seem however they start the newbies in the hot dog stand, then the sweet shop etc. Only then do they make it to the store proper.

 

[MarkMas]

I can agree, IKEA are good employers, their pay is fair compared to the food industry generally. It does seem however they start the newbies in the hot dog stand, then the sweet shop etc. Only then do they make it to the store proper.

It takes 3 months to be maze-qualified.

 

[GeoffCapes]

Jeez I didn't realise how badly paid teenagers are.

I can still remember what I earned before I started 'proper' work in London, err 32 years ago!

Carving up pigs in a factory 6am to 1pm £105 a week (sometimes with £20 bonus).
Afternoon paper round (5 nights a week) £14-£20
Saturday job in local supermarket (Somerfields) £16 (plus all the booze and stuff that fell into my bag on the way out......).

So before proper work I earned up to £161 a week.

Then when I worked in London earning 9 grand a year (first job) after deducting tax, NI, and travel, plus my parents made me pay rent I was about 60-70 worse off a week!!!

 

[Dman666]

Had to laugh, I asked her whether she has had to deal with any complaints. She said she has had customers who have complained about the food (not the norm). How did you deal with it? “Well seeing as you have finished it all, can't have been that bad!!“

Just brilliant reply

 

[gb-gta]

She should have a proper payslip.
Even at 16 my daughter has a proper contract, minimum 8 hours per week, holiday pay etc and had to complete a load of H&S training on line, food hygiene, slips and trips, spotting drug dealing and taking etc.

I guess that’s the difference between working for a big chain and a single private hotel, no big HR/payroll dept and H+S stuff….

Most of the people she serves are on drugs though, no need for a course on spotting it.
But that’s because they are all between 65 and 95 years old an no doubt popping all sorts of pills.

 

[lifes2short]

Not sure it is legal now, but certainly in the 1990s some places would keep all the tips, and deduct the 'suggested service charge' from the server's wages if it was not paid by the customer. Basically the service staff had to extract the 12.% from you or they would actually lose out by that amount.

are you sure about that, never heard the idea that staff had to get/extract a tip and/or the12% otherwise deducted from salary

 

[MarkMas]

are you sure about that, never heard the idea that staff had to get/extract a tip and/or the12% otherwise deducted from salary

I'm not sure, as such, but it is what I recall being told by two separate waitresses at two (seemingly) separate London restaurants in the 1990s. Their story was that management felt that the 'optional 12½% service charge' was just part of the price of the meal. Anything above that was 'tips', and anything below that was underbilling by the waitress, who had failed to sell the 12½% mark up.

They might have been lying (to get me to give more) or confused, or I might have misunderstood or mis-remembered.

 

[lifes2short]

I'm not sure, as such, but it is what I recall being told by two separate waitresses at two (seemingly) separate London restaurants in the 1990s. Their story was that management felt that the 'optional 12½% service charge' was just part of the price of the meal. Anything above that was 'tips', and anything below that was underbilling by the waitress, who had failed to sell the 12½% mark up.

They might have been lying (to get me to give more) or confused, or I might have misunderstood or mis-remembered.

if true that was bloomin harsh and did it work on you