Well said, if a customer reduced one of my staff to tears their problem would likely take much longer to resolve.
As I replied to the person that posted this comment, you are speaking without knowledge of the facts.
Since the entirely inappropriate choice of language by the C.S representative, who as I say strangely thought he could talk to a customer like that, completely ignoring the daft questions asked by the woman on Monday, I sent an email to the UK Sales director of Genesis cars. The following day - Wednesday, I received a call from a lady who is the Head of marketing for the brand.
Painted against a picture of me being described as one of the best customer's Genesis have in the UK, so much so they wanted to interview me for their publicity, those at that level of seniority were shocked by the behaviour of the C.S team. She explained that they were in the process of setting up a new purely Genesis C.S Department and they had assigned a member of this team to me for future contact. They have also offered to make gesture of good will to me for this ongoing problem. Finally she intimated the the team I had been speaking to were only a stop gap until the new group were assembled.
The problem with Customer Service in the UK, is for the most part, there is no Customer service. The advisor on Monday, if she can't deal with an angry frustrated customer, then she should work in a different environment. I am never rude nor do I ever use foul and abusive language, such behaviour is utterly unacceptable, however to demand some kind of resolution, or at least to advise me as to what is going on to resolve the problem, I maintain as perfectly acceptable.
I posted on a HMG forum the issue and have had many responses echoing the problem I have, with one reply essentially repeating my frustration in the customer service operations.
It used to be the case the customer was always right, not anymore in this woke ridden country!
