Needamaser
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Surely it has to be established whether the money for the sale went into the account of the trading garage under receivership. If not, it's theft and an insurance claim??
I'm sure it will all come out but no fun at all for all those effected.
The issue is not that the car has been stolen. It has not been stolen. It was sold and the middleman didn't hand over the monies.
Original owner hands over car, keys and V5 to dealer and says sell my car for me which they do.
Same situation if dealer handed over £10k of a £20k vehicle and said they were taking this for costs or whatever. You cant claim for the £10k you think you are entitled to.
You probably have a breach of contract but that is one for a solicitor not the insurance company. The Insurance company are not debt collectors in a nutshell.
The new owner has paid a fair market price for a vehicle and has a receipt and documents. It is not their fault the monies don't get passed to the previous owner.
Apart from the money side of things it is a huge breach of trust and a dirty thing to do to someone and I have full sympathy for all involved but legal action or administrators I see as the only hope if the car has been moved on to a new owner.