QP accident woes & poss insurance write off - ADVICE PLEASE!

Scootadad

New Member
Messages
21
We had our car hit whilst on holiday but didn't notice at first so don't know when or where it was done. Got three quotes two of which were around the £500 mark with the other quoting £1400. I got the repair done for £534 which I paid myself just shows the vast differences.

Before
IMG_20180807_155108131_HDR.jpg
IMG_20180807_155056231.jpg

And after

IMG_20180901_115234195.jpg
IMG_20180901_115258450.jpg

I very pleased with how it has turned out although I would rather have spent the money on something else. Hopefully this will give you a better idea of the cost to repair your car. Personally I think it would be between £1500 - £2000
 

Mattp

Member
Messages
501
Im sorry to see the problems youve had... and ill be watching with great curiosity... I live in a world where Im more scared of someone hitting my car than something falling from it - and this exact thing happening...

Id like to think that if I was in your boat, the insurance company would be forced to find a similar car to replace with, as opposed to just handing over a pitiful wad of cash (especially as my cover has like for like hire car on it - and I cant see a V8 QP being overly cheap to rent!) - but how do you replace a car, when there are no others like it?
 

Pramrod

Junior Member
Messages
70
Weird twilight zone... nobody contacting me about this (I think Aviva are very short staffed).
So chased them.
Aviva can't figure a value out themselves - they came up with £10.5K but they know it's not something I'm remotely happy with, so they're sending an engineer out.
We discussed hypothetical options and it's basically:
a) Pre-Accident Value payment: vehicle scrapped
b) Pre-Accident Value payment LESS 30% for the scrap value: vehicle retained with Cat N (the new Cat D).
OR
c) Cash in lieu settlement ("sort your own repairs out, we have no liability for them"): tried to get a hypothetical on this but broadly it's somewhere between a) & b) apparently
- which will be the way to go as it avoids Cat N on the car.

And then there is always...
d) Talk to 3rd party insurance who are picking up the final bill.

Let's see.
I'm going to hang in there for the best I can get!
 
Messages
1,121
Weird twilight zone... nobody contacting me about this (I think Aviva are very short staffed).
So chased them.
Aviva can't figure a value out themselves - they came up with £10.5K but they know it's not something I'm remotely happy with, so they're sending an engineer out.
We discussed hypothetical options and it's basically:
a) Pre-Accident Value payment: vehicle scrapped
b) Pre-Accident Value payment LESS 30% for the scrap value: vehicle retained with Cat N (the new Cat D).
OR
c) Cash in lieu settlement ("sort your own repairs out, we have no liability for them"): tried to get a hypothetical on this but broadly it's somewhere between a) & b) apparently
- which will be the way to go as it avoids Cat N on the car.

And then there is always...
d) Talk to 3rd party insurance who are picking up the final bill.

Let's see.
I'm going to hang in there for the best I can get!

I am saddened at reading your experience. In hindsight, as Mattp states, he'd "like to think that if (he) was in your boat, the insurance company would be forced to find a similar car to replace with, as opposed to just handing over a pitiful wad of cash" this situation can be avoided by having an Agreed Valuation Policy. But that is not the case in this instance. As the fault was third party, have you considered legal advice to sue the third party for damages and repairs? I don't know what assets the third party has of course but there might be parents/siblings that may chip in to help pay any damages and costs awarded if successful by you. Option C looks the best of a range of bad options as it avoids Cat D/N status. But the repairs may be extensive or they may be covered by the cash in lieu settlement. Hope you get it sorted.
 

Pramrod

Junior Member
Messages
70
I am saddened at reading your experience. In hindsight, as Mattp states, he'd "like to think that if (he) was in your boat, the insurance company would be forced to find a similar car to replace with, as opposed to just handing over a pitiful wad of cash" this situation can be avoided by having an Agreed Valuation Policy. But that is not the case in this instance. As the fault was third party, have you considered legal advice to sue the third party for damages and repairs? I don't know what assets the third party has of course but there might be parents/siblings that may chip in to help pay any damages and costs awarded if successful by you. Option C looks the best of a range of bad options as it avoids Cat D/N status. But the repairs may be extensive or they may be covered by the cash in lieu settlement. Hope you get it sorted.

Well British Transport Police took my statement today. They are charging the other driver with leaving the scene of an accident etc.
The other driver is, unfortunately, currently serving a prison sentence for multiple theft, police assault etc. I very much doubt he has assets. They plan to arrest him literally as he leaves the prison in a few weeks.
BTP don't think he had insurance.

So it will probably be back with Aviva. Which is a pity because I'd love to keep it all off my record and negotiate a sweet deal with the 3rd party insurer.

Good news is the repairs can probably be done for under £2,000 with a good indie bodyworker. Headlight was just the fitting and can be plastic welded.
I'm going to come out ahead on this in all likelihood.
Even at a the measly PAV of £10,000 (that Aviva have already internally discussed) less £3,000 salvage buy back and £2,000 repairs... Do the math.
Gives me a nice repair fund - and I need it more than half of it for the clutch.
If we can do a cash-in-lieu deal (which Aviva where openly happy to discuss) then it will keep the Cat D/Cat N off the car's history.
 

Pramrod

Junior Member
Messages
70
Have you talked to the 3rd party insurer?

C
Yes. They were very happy to negotiate directly with me but couldn't confirm they were picking up the claim, seems there is some doubt about it. Brit Trans Police said the new owner (who is being retained at her Majesty's Pleasure) didn't take out insurance.
But Zenith agreed very openly that it was better for them to settle with me direct rather than have Aviva mark it up for them. (I could literally hear the underwriter smiling knowingly as I mentioned "...wont' Aviva seek to make a profit and pass it on").
Good tip for all there!
 

CatmanV2

Member
Messages
48,786
So get Zenith to make you an offer then?

I'm really not sure how they could not be picking up the claim. EIther they know the drive rwas insured. Or he wasn't . If he was, open and shut case. I feel someone's hoping you bail, mate.

I could be wrong, though.

C
 

Pramrod

Junior Member
Messages
70
No Aviva will cover it under my fully comprehensive. It's just about negotiating the Pre Accident Value now.
Seems like QPs of a certain age and mileage have fallen off a cliff in the last 12 months.
 

Pramrod

Junior Member
Messages
70
Well this is now like the twilight zone when we declared we are at war with Germany and then nothing happened for months!
Aviva has had the estimate and write off recommendation for 16 days - and I've had no offer yet.
While I'm driving around in a this duck fart new Merc 180d (which is alright but I'd like my car back or resolution.)
This courtesy car must be costing them - £200/day?

"I'm going to view it this afternoon I'll call you tomorrow" - on Wednesday from an Aviva valuation engineer.

I think I'm going to raise a complaint on this:
a) had to chase Aviva to chase M&A to book the car in
b) had to chase M&A to book the car in
c) had to chase M&A for the estimate
d) chasing Aviva to tell me what they are going to offer
e) Chat with an agent about valuation deleted
f) Aviva has now had the estimate for more than two weeks and I've had no offer - despite talking to the claims handler and to TWO of their engineers who were going to view the car.

My suspicion is that Aviva have staffing problems in the Claims Dept. (well I know they have - they told me)
Arrgh!
 

Navcorr

Member
Messages
3,839
My suspicion is that Aviva have staffing problems in the Claims Dept. (well I know they have - they told me)
Arrgh!

Page 1 of the excuse book. Have you tried contacting the manager of the claims department? Perhaps give him a chance to sort out the mess. Failing which this site has proved useful in the past:
https://www.ceoemail.com/s.php?id=ceo-75970

The CEO most likely won't see any email sent, it will be intercepted and redirected, but it should land on an appropriate desk pronto. With the caveat of potentially irritating the individual involved.
 

D Walker

Member
Messages
9,827
Sounds like you are having exactly the same problem as the lady at work, she has rejected the repairs on her car, her insurance used dents or chips away or something and it's terrible. She is having to do all the running around, her insurance is now providing an I dependant inspector, however they won't say who he is or where from. Basically they have repIred on cheap and don't want to consider the extra cost in proper repairs. Vauxhall have told her as it is, it's worth 2k less than before she was driven into.
 

safrane

Member
Messages
16,861
When speaking to any Co. now I inform them I am recording the call...they hate it but for some reason they do what they say they are going to do!
 

Pramrod

Junior Member
Messages
70
Conclusion:
They are offering me £10,000 cash-in-lieu (to sort the repairs about myself).
Or £15,000 for the write off - & can buy her back for £4,500. (so I get the car back with a Cat D on her for £10,500 - no thanks)

Seems like the other driver was uninsured. So I can't go direct to other insurer (brilliant advice though!)
Aviva have been very slow - but very amenable and made a good offer. I can't argue with it - because the estimate for the repairs was £10,100 - so there is no way they are going to pay me more than that!

Plan is to get Nareman at Nuvola to get the bodywork all fixed up (all dints too), new clutch, fix the squeaky suspension. That will probably eat up £5k.
And then drive her for the next 6-12 months - then sell on and get a 4.7 GT (Nuvola says prices are still dropping on these and to wait).

Anyway - really appreciate all the advice on this.
It's a funny old world. Some idiot hits your car and you come out of it about £8,000 up. (because the bodywork will cost less than £2k).

Can't get my head around it - but I'm not arguing against it!
 

Corranga

Member
Messages
1,223
Good result, well done (sort of). Nice to see that you feel well compensated for being put out.

Courtesy car wise, I just had a brand new Mini Cooper S for 20 days, following my Alfa 159 being written off.
It goes back today, as I've now had my settlement cheque through. I didn't dispute the amount, it fitted in with what similar age / miles cars were available for.

I had the courtesy car 20 days, at £178 per day, plus a fiver for an extra driver (since it was the family car), so there's £3,660.
By comparison, the settlement cheque for the Alfa was £3,210!