sionie1
Member
- Messages
- 1,316
Up until recently I'd always thought the main dealers I'd dealt with had a good handle on customer service and the rest. After this mornings visit I'm not too sure, but worse still was the the overall attitude in the dealers as I sat there observing ( This is a shared dealership with Lambo). Firstly no loan car, one service advisor had given it away this morning and not told anyone, even though whilst he did it I was in the dealer and had signed the loan paperwork. 2nd chance loan car was delivered with 'WARNING DO NOT DRIVE- BRAKE PADS' ( not a Maserati, a 5 series BMW) so I nicely gave them the keys back. Then a 2 hour wait as I waited for a car to be collected from Enterprise - which is a CLA Mercedes ( not bad, not amazing but no warning lights so we have progress). So I arrived at 0915 and left at 1230......
What I did find interesting was all the service team had Lamborghini branded clothing, no-one had any Maserati branded tops at all other than a fleece on one of the salemen.
The Lambo dealership is having building work and has a result the Maserati showroom was thick with dust, the really fine stuff that gets everywhere, so all the cars have a fine covering, and so do I now I've got home, and the Maserati side is in need of a lick of paint and some TLC.
Then there's the way they operate. 1 salesman, at least one handover, 1 test drive ( which came from someone bringing their car in for tyres, along with a partner who said 'oooo I like that' at a Levante) and a sale/order that comes from that to a customer who already supports the brand. Then a walk in, want's to see a GT on the forecourt, priced at £86k. I'm sorry sir no we can't open it for you to sit in, would you like to wait at least an hour ( in our lovely dusty showroom) whilst the salesman does a handover says the friendly receptionist? No? Really - you can have a coffee while you wait?( but not a fancy nice coffee) No? Ok perhaps you can phone and book an appointment? No? Ok bye then.... I wanted to jump up and do the sale myself ! Now I understand that you can't have salesmen kicking about the place doing nothing, but I can't get my head around why only a 'salesman' can open the car for someone to look in. That doesn't make any sense at all, open the car from inside the showroom if it's a security issue, and for what it's worth, I'd have had the walk in down as a sale, everything about him and everything he said and did had ' Please sell to me, I want to buy' written over him.
I think Matt commented a while ago about the lack of dealers and the strength of the dealer network and support, and at the time I thought he was a little out, but following today I really can see why people give Maserati a miss - a lovely line up of cars but sorry you can't buy one, and that's when you can find a dealer without having to travel miles. This isn't the 1st time at this particular dealer that the whole courtesy vehicle arrangement as descended into farce BTW.
What I did find interesting was all the service team had Lamborghini branded clothing, no-one had any Maserati branded tops at all other than a fleece on one of the salemen.
The Lambo dealership is having building work and has a result the Maserati showroom was thick with dust, the really fine stuff that gets everywhere, so all the cars have a fine covering, and so do I now I've got home, and the Maserati side is in need of a lick of paint and some TLC.
Then there's the way they operate. 1 salesman, at least one handover, 1 test drive ( which came from someone bringing their car in for tyres, along with a partner who said 'oooo I like that' at a Levante) and a sale/order that comes from that to a customer who already supports the brand. Then a walk in, want's to see a GT on the forecourt, priced at £86k. I'm sorry sir no we can't open it for you to sit in, would you like to wait at least an hour ( in our lovely dusty showroom) whilst the salesman does a handover says the friendly receptionist? No? Really - you can have a coffee while you wait?( but not a fancy nice coffee) No? Ok perhaps you can phone and book an appointment? No? Ok bye then.... I wanted to jump up and do the sale myself ! Now I understand that you can't have salesmen kicking about the place doing nothing, but I can't get my head around why only a 'salesman' can open the car for someone to look in. That doesn't make any sense at all, open the car from inside the showroom if it's a security issue, and for what it's worth, I'd have had the walk in down as a sale, everything about him and everything he said and did had ' Please sell to me, I want to buy' written over him.
I think Matt commented a while ago about the lack of dealers and the strength of the dealer network and support, and at the time I thought he was a little out, but following today I really can see why people give Maserati a miss - a lovely line up of cars but sorry you can't buy one, and that's when you can find a dealer without having to travel miles. This isn't the 1st time at this particular dealer that the whole courtesy vehicle arrangement as descended into farce BTW.