SE_123
Member
- Messages
- 416
I bought some spacers as I was debating whether to get the installed when changing tyres and alignment. The cost was £350.
In the end I decided to return them.
After a week I sent autodoc support a message to ask if they had receive the return parcel. I was told they had not received it, but to provide the tracking number.
Fair enough, but I had thrown away the receipt so no number to hand.
A week went by and two more exchanges with them stating the same, no parcel received, please provide tracking.
I then decided to flip my recycling bin and found the tracking number, it had been delivered next day after posting (now 20 days ago).
Contacted them again, I was told again they didn't have the parcel and can't do anything without the tracking etc etc - Then in the same chat I told the support person the tracking number - instantly the "person" said yes the parcel has been received the refund is now being issued.
Helpful bunch of #£&@s...
Grrrr
In the end I decided to return them.
After a week I sent autodoc support a message to ask if they had receive the return parcel. I was told they had not received it, but to provide the tracking number.
Fair enough, but I had thrown away the receipt so no number to hand.
A week went by and two more exchanges with them stating the same, no parcel received, please provide tracking.
I then decided to flip my recycling bin and found the tracking number, it had been delivered next day after posting (now 20 days ago).
Contacted them again, I was told again they didn't have the parcel and can't do anything without the tracking etc etc - Then in the same chat I told the support person the tracking number - instantly the "person" said yes the parcel has been received the refund is now being issued.
Helpful bunch of #£&@s...Grrrr
