Service History Issues

[thomasyan]

Hi Maserati Owners

Just wondering if anyone share the same frustration as me on these service histories...

On older cars, we will have to keep a thick pile of physical paper work to demonstrate the car is well looked after, so that we can retain the resale value. However I have too much paperwork and I don't want to carry those as they take quite a bit space & sometimes they got lost.

On newer cars, I know now the service histories are digitised. But I will have to pay for dealership money or go to approved garages to retain the digital service history rather than paying reasonable price. And sometimes the garages input some wrong data and could cause errors in my service histories - lost value of my car.

To me, car owners should own the car service history rather than OEMs as we paid for the service! But somehow OEMs have the ability to determine how to hold our data and who can get access to it. You have to ask for your service history printed out before selling so that you can show to the potential buyers - so unfair & annoying!

I am curious on what you guys think about my point above and let me know if you share the same frustrations...

Happy New Year to you all!

 

[DLax69]

Hi Maserati Owners

Just wondering if anyone share the same frustration as me on these service histories...

On older cars, we will have to keep a thick pile of physical paper work to demonstrate the car is well looked after, so that we can retain the resale value. However I have too much paperwork and I don't want to carry those as they take quite a bit space & sometimes they got lost.

On newer cars, I know now the service histories are digitised. But I will have to pay for dealership money or go to approved garages to retain the digital service history rather than paying reasonable price. And sometimes the garages input some wrong data and could cause errors in my service histories - lost value of my car.

To me, car owners should own the car service history rather than OEMs as we paid for the service! But somehow OEMs have the ability to determine how to hold our data and who can get access to it. You have to ask for your service history printed out before selling so that you can show to the potential buyers - so unfair & annoying!

I am curious on what you guys think about my point above and let me know if you share the same frustrations...

Happy New Year to you all!

Happy new year...and I guess that, since I always ask for and hold all my receipts, paper, etc. relative to cars I haven't really thought much about doing something different. I mean, as long as there's filing room...

But, yes...agree that they are YOUR records...

 

[thomasyan]

Happy new year...and I guess that, since I always ask for and hold all my receipts, paper, etc. relative to cars I haven't really thought much about doing something different. I mean, as long as there's filing room...

But, yes...agree that they are YOUR records...

Thanks DLax69!

In order to avoid this, I want to build a platform that car owners who care about their cars like you & me can upload all the service history and receipts in one place. So it would become a "Source of Truth" of this car's service history, then we can easily manage and share with future potential buyers via a link or a QR code.

Do you think it's a good idea?
Would you upload all your receipts?

Let me know, thanks

 

[DLax69]

Thanks DLax69!

In order to avoid this, I want to build a platform that car owners who care about their cars like you & me can upload all the service history and receipts in one place. So it would become a "Source of Truth" of this car's service history, then we can easily manage and share with future potential buyers via a link or a QR code.

Do you think it's a good idea?
Would you upload all your receipts?

Let me know, thanks

I think something like this could be a great idea/opportunity...especially if others (like buyers or service shops) could also access them. Like CARFAX, or medical records. Safer than uploading to a personal server/cloud for sharing...

 

[thomasyan]

I think something like this could be a great idea/opportunity...especially if others (like buyers or service shops) could also access them. Like CARFAX, or medical records. Safer than uploading to a personal server/cloud for sharing...

Exactly! That's what I have in my mind!

But after speaking to a number of people, most them are saying there aren't enough incentive for them to upload these paperwork as they are just fine of holding those physical paperwork...
I even mentioned I could provide some incentives like vouchers for your local garage after you upload all your histories.

As a car owner yourself, would you like to go through the hassle to upload all your receipts?
You will need to take a photo of each file and upload to the portal, probably needs 30 mins for a 5-8 year-old-car.

Let me know please... thanks!

 

[DLax69]

Exactly! That's what I have in my mind!

But after speaking to a number of people, most them are saying there aren't enough incentive for them to upload these paperwork as they are just fine of holding those physical paperwork...
I even mentioned I could provide some incentives like vouchers for your local garage after you upload all your histories.

As a car owner yourself, would you like to go through the hassle to upload all your receipts?
You will need to take a photo of each file and upload to the portal, probably needs 30 mins for a 5-8 year-old-car.

Let me know please... thanks!

I would think the forward-going is likely easier for folks to think about than scanning existing records. If the app/portal could take uploads through scanners, as well as phones, maybe. Just saying I think the more paths the better. Could even see a subscription level where folks send you the stuff to digitize, like an Iron Mountain-type thing.

Market to dealers, too, maybe instead of just individuals...?

 

[Phil the Brit]

No thaks, not for me, I like a paper record in a file, easy to see and easy to find.

 

[RodTungsten]

Fine idea but I would be concerned about ‘manufactured ‘ history which would be so much easier to do in a digital world.

 

[allandwf]

I have a box file for each one, also email correspondence from OEM stating I couldn't get it due to data protection.

 

[dgmx5]

Thanks DLax69!

In order to avoid this, I want to build a platform that car owners who care about their cars like you & me can upload all the service history and receipts in one place. So it would become a "Source of Truth" of this car's service history, then we can easily manage and share with future potential buyers via a link or a QR code.

Do you think it's a good idea?
Would you upload all your receipts?

Let me know, thanks

These already exist. See https://www.getpatina.com/ for example and there are others too.

 

[daverichardson]

This system I think would be prone to abuse. In the sense that Facebooktube is a good idea but look at the rubbish that is also on there.
It is a jolly good idea and I am sorry if I have put a dampener on things

 

[CatmanV2]

For me it's a solution looking for a problem. I have no issues keeping a box file for each vehicle (although the Ghibli's is pretty empty) and would also be extremely concerned about the issue of faked history. Above that, from a commercial sense I suspect you'd be wide open to litigation if you were performing some kind of validation on the uploaded history, and it was then found to be falsified.

Just $0.02

C

 

[Devonboy]

Hi Maserati Owners

Just wondering if anyone share the same frustration as me on these service histories...

On older cars, we will have to keep a thick pile of physical paper work to demonstrate the car is well looked after, so that we can retain the resale value. However I have too much paperwork and I don't want to carry those as they take quite a bit space & sometimes they got lost.

On newer cars, I know now the service histories are digitised. But I will have to pay for dealership money or go to approved garages to retain the digital service history rather than paying reasonable price. And sometimes the garages input some wrong data and could cause errors in my service histories - lost value of my car.

To me, car owners should own the car service history rather than OEMs as we paid for the service! But somehow OEMs have the ability to determine how to hold our data and who can get access to it. You have to ask for your service history printed out before selling so that you can show to the potential buyers - so unfair & annoying!

I am curious on what you guys think about my point above and let me know if you share the same frustrations...

Happy New Year to you all!

I just scan it and upload it to One Drive and have an excel spreadsheet that lists all the work from the inception of the car. The next owner can be sent that file and can verify/spot check with the garages etc. I also have the physical records in the loft (the older ones)

 

[c4sman]

Dealers are less and less interested in passing on paperwork due to GPDR which is a massive cop out. I sold an M3 recently with a great pile of history paperwork that just got shredded as the dealer wasn’t interested in anything other than stamps in a book. Not sure a digital version will change that and only real enthusiasts while chase history down independently.

 

[CatmanV2]

which is a massive cop out

Correct

C

 

[thomasyan]

I would think the forward-going is likely easier for folks to think about than scanning existing records. If the app/portal could take uploads through scanners, as well as phones, maybe. Just saying I think the more paths the better. Could even see a subscription level where folks send you the stuff to digitize, like an Iron Mountain-type thing.

Market to dealers, too, maybe instead of just individuals...?

Thanks DLax69

Indeed multiple routes are necessary, I also want to work with garages so that they are logged at the generation.
But also I would like to get people to upload their old "paperwork" so that the full service history is completed.

 

[thomasyan]

No thaks, not for me, I like a paper record in a file, easy to see and easy to find.

Thanks Phil, isn't a full service history lying in a website or an app on your phone much easier to view & find vs physical paperwork?
It's also much easier to share with your potential buyers too.
Plus we can leverage these data to help you setup reminders, book next service/ repairs etc
Are you interested after knowing this?

If not... why? Cheers

 

[thomasyan]

Fine idea but I would be concerned about ‘manufactured ‘ history which would be so much easier to do in a digital world.

Great point Rod, to avoid this, I have been thinking about all the data must be backed up by a photo.
Therefore it's much harder to falsify a photo and I don't think the cost benefit makes sense for the falsifying?

Plenty of platform are using photo as "source of truth", what do you think?

 

[Scaf]

Something like this, as well as having a paper copy may make sense, but why not just scan you records into. pDF file on your PC ?

 

[thomasyan]

I have a box file for each one, also email correspondence from OEM stating I couldn't get it due to data protection.

Haha here is another painpoint for me as well

So I have been thinking about adding a functionality of blocking personal info when car owners are uploading their receipts.
Therefore the remaining record in this platform is purely related to this car.
It would also protect the owner when sharing/ transfer this record to its next owner.

Do you think this would work for you?