Just a little warning to anyone buying small items from Eurospares. When you buy an item it lets you select from some postage/courier options. However, their software obviously does some rudimentary screening of the order, so not all of these options are always available – if you see what I mean. This makes sense, in theory.
I bought six camber shims (about this size of a 50p piece, but only 0.5-1mm thick). Bizarrely the website only gave me the option of UPS courier, however I wasn't too concerned as the website states that these are estimated costs and that 'shipping costs will be calculated by us upon receipt of your order. Shipping cost are dependent on the weight, size and destination of the package'.
Guess what….my six tiny shims turned up in a large UPS bag. Inside the large UPS bag was a small envelope weighing less than 28g! Obviously ridiculous for anyone with any sense to send this by UPS at a cost of £9.34....based on the Royal Mail postage charts on Eurospares website, anything up to 100g would be £3.39.
I know it's only a few £, but it more than doubled the overall cost and this was the second time it had happened….I just let it go the first time. What I found most disappointing was that when I contacted Claudio he firstly didn't take the time to understand the problem and was generally unhelpful (even though I sent a screen print of the page) and then he didn't reply when he'd eventually grasped what I was explaining. I wasn't fussed about any refund, I was just flagging a website glitch….would hate to have to deal with them on any serious problem though! I was really quite disappointed by this.
I know that Eurospares has a good reputation on the forum, but at the same time I know this is a forum where people can speak freely. If anyone has this problem when ordering small items, I suggest you phone up and order instead. However, for me, Claudio's response has dissuaded me from using them again – I've spent quite a lot of money recently and actually learned that some items are the same or cheaper from main dealers anyway, and on other items a significant saving on Eurospares prices can be gained by shopping round.
I bought six camber shims (about this size of a 50p piece, but only 0.5-1mm thick). Bizarrely the website only gave me the option of UPS courier, however I wasn't too concerned as the website states that these are estimated costs and that 'shipping costs will be calculated by us upon receipt of your order. Shipping cost are dependent on the weight, size and destination of the package'.
Guess what….my six tiny shims turned up in a large UPS bag. Inside the large UPS bag was a small envelope weighing less than 28g! Obviously ridiculous for anyone with any sense to send this by UPS at a cost of £9.34....based on the Royal Mail postage charts on Eurospares website, anything up to 100g would be £3.39.
I know it's only a few £, but it more than doubled the overall cost and this was the second time it had happened….I just let it go the first time. What I found most disappointing was that when I contacted Claudio he firstly didn't take the time to understand the problem and was generally unhelpful (even though I sent a screen print of the page) and then he didn't reply when he'd eventually grasped what I was explaining. I wasn't fussed about any refund, I was just flagging a website glitch….would hate to have to deal with them on any serious problem though! I was really quite disappointed by this.
I know that Eurospares has a good reputation on the forum, but at the same time I know this is a forum where people can speak freely. If anyone has this problem when ordering small items, I suggest you phone up and order instead. However, for me, Claudio's response has dissuaded me from using them again – I've spent quite a lot of money recently and actually learned that some items are the same or cheaper from main dealers anyway, and on other items a significant saving on Eurospares prices can be gained by shopping round.
