Customer service

Scaf said:
I had a recent spat with BA, looking to book an international holiday for 8 adults and their website was messing me about.

Local travel agent couldn’t get close to the price as BA were including upgraded seats, so back to BA.
Only number I could find to speak with them, would charge me for calling them (to spend over £20k) so I used the online the and asked them to get someone to call me. Complete waste of time and effort and we ended up with a different holiday using the local agent.

If I behaved like that, I would be out of business.
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Phil H said:
Poor customer service is one of my pet hates, especially when it comes to banks.

Credit where it's due though, I ordered a vacuum cleaner from Shark (a Ninja subsidiary) at 7.45pm on Friday, and it was delivered bang on time by an excellent DPD driver at 11.45 this morning. Made in China (of course), it is well finished and nicely packed, with a 5 year guarantee - so all in all an excellent example of customer service.

Sadly it doesn't have MSP, abs, or adaptive headlights, but I'm sure I'll cope.
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The Shark may not havr MSP, abs or adaptive headlights but you will be pleased to know the fault reset procedure is the same as your car.

Make sure the battery is fully charged. Disconnect the battery and leave for 20 mins and then try again. ;)
 
Bummer, I can't do that as it's a mains-powered corded unit, so I assume that switching it off at the wall will suffice, but is there any chance of a back-emf blowing the dust out if I do that?

I've also heard that it's best to carry out the procedure before the Wednesday PMQ's as not to exacerbate the political vacuum; is that true or just an old wives tale?

So much tech, so little time......
 
The parts department in my BMW dealer is great, so much so that I started going back to that one, instead of the closest one! Then I found that the service department is meh...

And for banks, I would recommend Nationwide, not least because they actually have proper branches, with staff behind counters who you can actually walk up and talk to, as opposed to an empty office space with a well dressed bouncer on the door, who tries to triage you away to a cashpoint...
 
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