Battery Warranty Claim... good idea?

makeshiftUK

Member
Messages
668
Per my other thread here: https://www.sportsmaserati.com/index.php?threads/help-key-stuck-in-ignition-barrel-boot-wont-open-bad-battery-connection-suspected.33854/

The offending, old Exide battery is just 2 years of age, purchased via Tayna batteries - I contacted them this afternoon and they seem willing to receive back the defective unit, and if proven faulty, refund my costs for the new and identical replacement battery.

However, the old battery on a battery tester is showing as fully charged at 12.63-12.64V. However, when hooked up to my CTEK it wouldn't ever get past Stage 3 'bulk' (Stage 4 'Absorption' is required to start the engine, according to the instructions)... and of course since sticking in a new battery, all my electrical issues have gone away.

It's still worth sending the old battery pack and pursuing a warranty claim, right?

87888
 

Wanderer

Member
Messages
5,776
I’ve a similar issue, Tanya as well. My older battery charges willingly but over night loses several bars on the trickle charger, only ever on two ‘blocks’ next day
 

Devonboy

Member
Messages
1,008
Per my other thread here: https://www.sportsmaserati.com/index.php?threads/help-key-stuck-in-ignition-barrel-boot-wont-open-bad-battery-connection-suspected.33854/

The offending, old Exide battery is just 2 years of age, purchased via Tayna batteries - I contacted them this afternoon and they seem willing to receive back the defective unit, and if proven faulty, refund my costs for the new and identical replacement battery.

However, the old battery on a battery tester is showing as fully charged at 12.63-12.64V. However, when hooked up to my CTEK it wouldn't ever get past Stage 3 'bulk' (Stage 4 'Absorption' is required to start the engine, according to the instructions)... and of course since sticking in a new battery, all my electrical issues have gone away.

It's still worth sending the old battery pack and pursuing a warranty claim, right?

View attachment 87888
What do you have to lose? Give it a go…
 

makeshiftUK

Member
Messages
668
What do you have to lose? Give it a go…
Courier costs… the usual suspects (DHL. Parcelforce) etc won’t accept batteries. A bespoke courier service like Shiply want £53+ to ship it… anyone have any experience of shipping batteries?
 

lifes2short

Member
Messages
4,757
trouble with these on line suppliers is that whilst they are cheaper if you do have to claim then you could end up out of pocket potentially and pretty sure they would try and wriggle out of a claim anyway and after you've spent getting it back to them, i get all my batteries from either euro car parts or halfords, had a yuasa one not holding charge a while back and halfords just swapped it over for another there and then
 

mjheathcote

Centenary Club
Messages
8,069
The last battery I bought, Bosch S5, after searching on line for the best deal, my local independent motor factor's where cheapest.
I've given up mail order for normal car parts now, and just use them.
If they haven't the part it's usually ready to pick up later the same day or next.
Supports local independent business too.
 

makeshiftUK

Member
Messages
668
Agree with the sentiments above... in this specific example Tayna suggested I ship the battery back under the description of an 'Accumulator'... DHL picked it up and got it to its destination without incident. They tested the returned battery, and this is what they said:

"I have completed the testing of your battery and am happy it is healthy and ready for use. The battery came back to us at 12.39 volts. I have fully charged it and it is now showing 826 CCA. In addition, I have used a drop tester and the voltage is holding at 10.88 Volts (anything above 9 volts is considered healthy). The battery is ready to be returned to you."

They shipped it back FOC. Although I didn't get my money back, it was worth a shot - and whilst the battery passed their tests it won't be going back in the QP... instead it'll be on standby for my E39 when the battery in that dies which is around 6-ish years old.