Back on Line!

dem maser

Moderator
Messages
34,266
Not the same....i want to get a team doing a product release, what colour should it be? Whos our target buyer? That type....
 

Chrisbassett

Member
Messages
3,909
Bluntly, yes.
(and breaaaaaattthhhhe)

Chris, wasn't Fastnet by any chance, was it? They had the best CS team I ever dealt with (including mine) but they charged for it. By 'eck it was worth it though.

Chris, surely you don't actually believe marketing?

C

Wasn't fastnet, just a little place that doesn't exist in the same form any more.

Normally I have no time for marketeers, but the virgin guy who came round to do the assessment was an ex engineer who used to deal with support issues and when I asked he said that the support guys were great and knew what they were doing, he rarely had bad call-outs. I guess the important phrase there is "used to" as things probably changed...more outsourcing, worse training, less pay.

I've worked in networking, support and software for more years than I'd care to remember, and know that supporting your customer is the backbone of repeat business and having "referencable" clients. I always try to deal with people who at least try to get that. Thought virgin media were one of them, but maybe not.
 

Grinzzz

New Member
Messages
925
I've always used smaller providers, they charge a bit more but the service is a **** sight better. If anyone wants a recomendation I'm using zenbroadband - never had a problem, even the fibre upgrade was handled well.
 

dem maser

Moderator
Messages
34,266
Had my eye on V6 DEM but lost it so can go to £350 but my offer came after you having the same from another forum member so go for it....
 

CatmanV2

Member
Messages
48,859
I've always used smaller providers, they charge a bit more but the service is a **** sight better. If anyone wants a recomendation I'm using zenbroadband - never had a problem, even the fibre upgrade was handled well.

I liked Zen, but then they went south a bit. So I changed.

Happy with Virgin right now *when it works*.

When it doesn't it's ****, but I accept this, and I have a back door so...

C
 

Phil the Brit

Member
Messages
1,499
So how would you like payment and how do we take this to a sale. If you would like to do it by PM then that is fine.