Phil H
Member
- Messages
- 4,204
My daughter is doing battle with a car manufacturer over a warranty claim; her car, which currently has a manufacturer's warranty, is leaking coolant and the local main dealer has declared it 'fair wear and tear' without even seeing the car. The manufacturer agrees with that assessment as in an email they state;
"Regarding the main issue, please note that of course you can diagnose the car first to make sure if it can be covered under the warranty or not, but take into account that diagnostic charges cannot be covered.
From our end we need to inform you that such issue always comes due to wear and tear conditions." (sic)
So firstly, the brand in question confirms that they do not need any diagnosis to declare a fault as "wear and tear".
Secondly, the email says the warranty expired some time ago (it didn't).
Thirdly, they addressed the email to "Mr..." with a completely different surname.
With the current concerns around deployment of AI it might be that they are using the email equivalent of a chatbot. If that's not the case, then AI must be a better alternative to the halfwit who replied on behalf of the main UK customer services division.
The battle continues......
"Regarding the main issue, please note that of course you can diagnose the car first to make sure if it can be covered under the warranty or not, but take into account that diagnostic charges cannot be covered.
From our end we need to inform you that such issue always comes due to wear and tear conditions." (sic)
So firstly, the brand in question confirms that they do not need any diagnosis to declare a fault as "wear and tear".
Secondly, the email says the warranty expired some time ago (it didn't).
Thirdly, they addressed the email to "Mr..." with a completely different surname.
With the current concerns around deployment of AI it might be that they are using the email equivalent of a chatbot. If that's not the case, then AI must be a better alternative to the halfwit who replied on behalf of the main UK customer services division.
The battle continues......