Needamaser
Member
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I suspect your written threat of referring to the Ombudsman had much to do with it too. 9/10 times the O will side with the claimant when a fair claim is presented. This scenario is a very good example of just how poorly managed the insurance industry can be.
The bulk of problems which arise in insurance claims (assuming their is no fraudulent intent involved) is down to technical ignorance of staff and correct procedures.
This is mainly down to lack of investment in training which in itself is down to money to put towards that training and also employing qualified or better quality people.
This lack of money simply comes from the public insisting that cheapest is best and everything is done on a shoestring. Contrary to public belief Insurers are not making huge profits on motor insurance and to make any profit the companies that are predominantly motor based are walking a tightrope.
I find it interesting people on here that perhaps run their own company seem only to be interested in the price for their car insurance.
I wonder when they are pitching for business is their selling feature " we are the cheapest in the country". Does quality,service and backup not get a mention?
What sort of service would they give their customers if they halved employees wages and took on people straight off the street.
Why anyone should be surprised they have issues with the "cheapest" Insurer when they have a claim is a surprise to me.
To a certain extent it is simply you get what you pay for.
There was another theft on here a while back but from memory the member was insured through a respectable broker and the claim was pretty painless compared to others. That isn't a coincidence.
I had considered approaching an Insurer to set up a bespoke scheme for Maserati owners primarily for members on here. Idea would be it would be with an Insurer who would have the ability to handle claims quickly and fairly and give the service we would all wish for. I was looking at getting extensions on the standard policy for enhanced cover for things like loss of keys and courtesy cars etc. However I came to the conclusion that given the comments on here about price being the major or only factor the numbers that would take up the scheme would be too small to make it of interest to them.