I have had variable collection results from a number of companies... Make sure you take pics and check carefully the handover sheet the collection agent gives you / if electronic sign off suggest you request it to be emailed before the car is handed over to save any disagreements... I once had a 350z collected ... one bloke came and did the handover inspection, signed up and good to go.. 24hrs later another driver came and promptly reverse turned in my road, clipped an Oak tree with the front wing edge and ripped the painted bumper cover off... ouch.. bet he didn't get paid for that.. Had BCA, i think, collect an alfa a few years back and i ended up with a parking ticket.. all got sorted amicably.. Strangest one was a BMW collection of a Z4mCoupe .. the agent argued night was day that the tyres were not "BMW" approved.... even wrote it on the collection form which i added comments of "disagree with this section"... i let that run for a bit, backward and forwards, and eventually sent them the main dealer invoice for them and they agreed whilst no "BMW" stamped it was the BMW dealers issue .. as RS48635 says you should be able to get the car collection inspection standards book from them, most lease companies use the same one, and perform your own checks for alloy scuffs, dents, dings etc.. is worth a look and i agree.. better to pre-sort than pay the premiums that they charge....