Jkulin
Junior Member
- Messages
- 983
Well had a unpleasant chat with Gray Paul Solihull today!
When my boot latch was replaced by Gray Paul Nottingham in January 2016 it has intermittently failed, Gray Paul Solihull agreed to cover the warranty of their group and have looked at the problem twice now and said they had rectified it, when my boot failed to open after the battery went flat last month, I rang Gray Paul Solihull and they said it must be some other component that has failed and that they needed the car for a couple of days to check it through.
Just had a phone call from Gray Paul Solihull saying that although they had checked the boot latch out twice under warranty, the same part has failed and as it is now out of warranty Maserati GB will not honour the warranty, this is despite my protesting that it has been repaired 3 times by Gray Paul and has not been resolved.
We are only talking about £375.40, so it's peanuts but each time I lose half a days work going backwards and forwards.
I've advised them to proceed with the repair and I will sue Maserati GB through the courts.
Is it any wonder that Maserati have such a terrible reputation for customer service.
Mick had a similar claim with Maserati GB as well, not boding well for a company that is trying to make new in roads!
When my boot latch was replaced by Gray Paul Nottingham in January 2016 it has intermittently failed, Gray Paul Solihull agreed to cover the warranty of their group and have looked at the problem twice now and said they had rectified it, when my boot failed to open after the battery went flat last month, I rang Gray Paul Solihull and they said it must be some other component that has failed and that they needed the car for a couple of days to check it through.
Just had a phone call from Gray Paul Solihull saying that although they had checked the boot latch out twice under warranty, the same part has failed and as it is now out of warranty Maserati GB will not honour the warranty, this is despite my protesting that it has been repaired 3 times by Gray Paul and has not been resolved.
We are only talking about £375.40, so it's peanuts but each time I lose half a days work going backwards and forwards.
I've advised them to proceed with the repair and I will sue Maserati GB through the courts.
Is it any wonder that Maserati have such a terrible reputation for customer service.
Mick had a similar claim with Maserati GB as well, not boding well for a company that is trying to make new in roads!