Hi,
I think its important to put our perspective across to everyone with the aim to build bridges and not burn them, as the saying goes, but to do this i felt important to point out a few important facts that are a reality, not an ideal.
We prepare cars for various sales centres, we follow their guidelines and do what we are asked to do, in an ideal world everything would be fixed and any issues that arose would be dealt with quickly and fairly, however this is not an ideal world.
Whilst i can't and wouldn't get involved in any politics between us and any client it is worth noting, (please note; this also applies to cars that are owned by private individuals as well), that if we are not requested or given authority to complete a repair we will not do so. We have no influence over any bodies expenditure, either retail or otherwise.
Giallo does not sell cars and i feel we get undeserved flack when we are left piggy in the middle between two parties, when neither will pay for repairs. In addition, a used car warranty only pays for the actual repair, they never pay for diagnosis, a cost that is born by somebody but not us. We charge, as does any repair centre, for looking at a vehicle and i feel unfair and unjust that we get accused of not fixing a car when nobody will pay for it.
My suggestion to deal with any concerns with a car, contact the suppling deal and then establish who is paying for what before it is booked into any repair centre.This doesnt just affect us and i think you will find it affects every repair centre in the uk.Seek your standing before walking into an argument or dispute and i think it is only fair to discuss your concerns openly with the party you are unhappy with and seek a resolve.Putting it in writing is always a good idea, whether hard copy or as an email.
We at Giallo have worked exceptionally hard to get this business where it is today, which was from nothing on a very tight budget, and we believe in giving all our clients a top quality service, however hard people try, a problem does come along and i think it is important to resolve these in a correct and proper manner. We repair in excess of 10 Maserati's a week and have a lead of time of a week continously, this year has been phenominal for us and our process and procedures have struggled, thats me being honest.
Next year is exciting for us already as we have a lot going on and a there major changes happening here, we have joined the Motor Industry Codes of Practice, a scheme designed to instill a better level service provided to clients. We are in the process of getting all my technicians (including me) ATA approved, a voluntary scheme for accrediting technicians to a national government supported scheme. We will achieve the highest possible recognition in this scheme possible by March 2011. We will continue our training with Maserati UK Ltd. Staffing is also changing as is our parts sales, we will be selling our old and current stock on ebay, for instance.
I believe in these forums and whilst i have had a bit of moan i am more than willing to offer help and advice here.
Kind regards
Mathew
I think its important to put our perspective across to everyone with the aim to build bridges and not burn them, as the saying goes, but to do this i felt important to point out a few important facts that are a reality, not an ideal.
We prepare cars for various sales centres, we follow their guidelines and do what we are asked to do, in an ideal world everything would be fixed and any issues that arose would be dealt with quickly and fairly, however this is not an ideal world.
Whilst i can't and wouldn't get involved in any politics between us and any client it is worth noting, (please note; this also applies to cars that are owned by private individuals as well), that if we are not requested or given authority to complete a repair we will not do so. We have no influence over any bodies expenditure, either retail or otherwise.
Giallo does not sell cars and i feel we get undeserved flack when we are left piggy in the middle between two parties, when neither will pay for repairs. In addition, a used car warranty only pays for the actual repair, they never pay for diagnosis, a cost that is born by somebody but not us. We charge, as does any repair centre, for looking at a vehicle and i feel unfair and unjust that we get accused of not fixing a car when nobody will pay for it.
My suggestion to deal with any concerns with a car, contact the suppling deal and then establish who is paying for what before it is booked into any repair centre.This doesnt just affect us and i think you will find it affects every repair centre in the uk.Seek your standing before walking into an argument or dispute and i think it is only fair to discuss your concerns openly with the party you are unhappy with and seek a resolve.Putting it in writing is always a good idea, whether hard copy or as an email.
We at Giallo have worked exceptionally hard to get this business where it is today, which was from nothing on a very tight budget, and we believe in giving all our clients a top quality service, however hard people try, a problem does come along and i think it is important to resolve these in a correct and proper manner. We repair in excess of 10 Maserati's a week and have a lead of time of a week continously, this year has been phenominal for us and our process and procedures have struggled, thats me being honest.
Next year is exciting for us already as we have a lot going on and a there major changes happening here, we have joined the Motor Industry Codes of Practice, a scheme designed to instill a better level service provided to clients. We are in the process of getting all my technicians (including me) ATA approved, a voluntary scheme for accrediting technicians to a national government supported scheme. We will achieve the highest possible recognition in this scheme possible by March 2011. We will continue our training with Maserati UK Ltd. Staffing is also changing as is our parts sales, we will be selling our old and current stock on ebay, for instance.
I believe in these forums and whilst i have had a bit of moan i am more than willing to offer help and advice here.
Kind regards
Mathew
