Customer service

[Wack61]

I had a recent spat with BA, looking to book an international holiday for 8 adults and their website was messing me about.

Local travel agent couldn’t get close to the price as BA were including upgraded seats, so back to BA.
Only number I could find to speak with them, would charge me for calling them (to spend over £20k) so I used the online the and asked them to get someone to call me. Complete waste of time and effort and we ended up with a different holiday using the local agent.

If I behaved like that, I would be out of business.

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