CatmanV2
Member
- Messages
- 48,855
So point one: My baby is back. Running as smooth as silk.
As anyone with a passing interest is aware, things have not exactly been smooth with my ownership experience of the GT, but in fairness to the car, it's mostly been what other people have done to it! Banged into it in car parks, gone on holiday when the variators were out and so on (Maserati engineering, I'm looking at you here!)
The one thing that might reasonably be said to have broken was the oil pressure sensor. This became apparent after Brunty when there was a slight oil leak on the drive. After Brands, I'd booked it in with Matt who was happy to let me work from the sofa, immediately jumped in on it when I arrived and very rapidly diagnosed the sensor. (a £3 part!)
Arranged the fix, we were all ready to arrange pick up when 'the phone call' came.
I don't propose to go into detail of what happened, as what I am trying to highlight is the exemplary level of attention that the team has shown getting back from the rather unpleasant situation in which we found ourselves.
The end result is that the engine had to come out, one of the heads off, repaired, piston repaired and put back together. A not insubstantial job in itself. But not enough. While the engine was out, the chassis legs were showing corrosion, so that would be fixed. There was another invisible oil leak, so that would be fixed. There was a cable running through the firewall so that would be sorted out.
No charge
We though it would be ready Wednesday, so I sorted out my life (ha!) only to find out that Matt wasn't happy with one of the head lamp sensors. And was simply not prepared to let me have the car back until they'd done some more testing (apparently 110 down the M25 according to my spies), and it needed valeting. This would have caused me serious inconvenience. Thursday was out. Friday would screw me up royally, Saturday I'm meant to be getting geometry done, Sunday I fly to the US.
'Give me 5 minutes' Calls back 5 minutes later: We'll drive it back to you on Friday, and take the loaner away.
And this has just happened. And while you might quite rightly say 'Of course there's no charge' the point is there's no charge *and* extras *and* great customer service *and* patience in the face of a disappointed customer which an overly complex set of requirements *AND* a complete refusal to compromise on quality. (Sharon told me they were waiting on a water pump belt from Maserati at one point. **** it's a belt. I'd not care if it came from Halfords. Not Matt though)
In short, while it *has* been deeply frustrating, it's now back on the drive, spotlessly clean and I am a very happy chap. Tomorrow I shall be meeting with Blu to get our geometry done (this is not a euphamism), and the valved boxes will go on when I get back from the US.
I cannot recommend Giallo highly enough.
C
As anyone with a passing interest is aware, things have not exactly been smooth with my ownership experience of the GT, but in fairness to the car, it's mostly been what other people have done to it! Banged into it in car parks, gone on holiday when the variators were out and so on (Maserati engineering, I'm looking at you here!)
The one thing that might reasonably be said to have broken was the oil pressure sensor. This became apparent after Brunty when there was a slight oil leak on the drive. After Brands, I'd booked it in with Matt who was happy to let me work from the sofa, immediately jumped in on it when I arrived and very rapidly diagnosed the sensor. (a £3 part!)
Arranged the fix, we were all ready to arrange pick up when 'the phone call' came.
I don't propose to go into detail of what happened, as what I am trying to highlight is the exemplary level of attention that the team has shown getting back from the rather unpleasant situation in which we found ourselves.
The end result is that the engine had to come out, one of the heads off, repaired, piston repaired and put back together. A not insubstantial job in itself. But not enough. While the engine was out, the chassis legs were showing corrosion, so that would be fixed. There was another invisible oil leak, so that would be fixed. There was a cable running through the firewall so that would be sorted out.
No charge
We though it would be ready Wednesday, so I sorted out my life (ha!) only to find out that Matt wasn't happy with one of the head lamp sensors. And was simply not prepared to let me have the car back until they'd done some more testing (apparently 110 down the M25 according to my spies), and it needed valeting. This would have caused me serious inconvenience. Thursday was out. Friday would screw me up royally, Saturday I'm meant to be getting geometry done, Sunday I fly to the US.
'Give me 5 minutes' Calls back 5 minutes later: We'll drive it back to you on Friday, and take the loaner away.
And this has just happened. And while you might quite rightly say 'Of course there's no charge' the point is there's no charge *and* extras *and* great customer service *and* patience in the face of a disappointed customer which an overly complex set of requirements *AND* a complete refusal to compromise on quality. (Sharon told me they were waiting on a water pump belt from Maserati at one point. **** it's a belt. I'd not care if it came from Halfords. Not Matt though)
In short, while it *has* been deeply frustrating, it's now back on the drive, spotlessly clean and I am a very happy chap. Tomorrow I shall be meeting with Blu to get our geometry done (this is not a euphamism), and the valved boxes will go on when I get back from the US.
I cannot recommend Giallo highly enough.
C
