lozcb
Member
- Messages
- 12,586
H R Owen can they do it again, had a bad start to the day , rang Royal Sun Alliance claims dept, they were adamant that i had to use Autoglass regardless of the fact they screwed up the repait last time , their Company Policy means that to use anyone else for the repair ie a specialist means that you can go ahead but you have to cover all costs yourself submit the claim and they will then consider it they dont guarantee to pay it if they do OK it then it takes 10-12 weeks to recieve your layout diabolical i think so came off the phone dejected , Half an hout later Matt from Aplan rang , obviously he had a call from Sun Alliance he took all the details re H R Owen doing the replacement and sorted it with RSA WIN WIN situation now just waitng for it to be 100% confirmed and the book in day
Moral of this episode is dont be fobbed off by RSA if you create enough you should win through
regards loz
Moral of this episode is dont be fobbed off by RSA if you create enough you should win through
regards loz