What a joke the Maserati warranty is

[P R]

I don't blame you on either.

I have duly responded to Maserati It...

Hi Silvia

So you at Maserati think it is acceptable to manufacture a 100,000 euro car with only 3 matching handles?

Although I was the second owner the only other owner was an official Maserati dealership. This dealership no longer exists. (Marshall Maserati Peterborough)

At the time of collection the GPS also didnt work (which I noticed). This has been repaired by my dealer (JCT) without issue, so why is this issue not covered?

Thanks

Paul

 

[lifes2short]

typical italian customer care attitude, probably a directive from high up, italians arent the best in this field, shrug shoulder whilst holding a half eaten salami sandwich and stroll off muttering to themselves

 

[gb-gta]

Maserati Italy have said no, go back to selling dealer. Which no longer is there.. well done!

If the dealer is gone, and you paid for any part of the car by credit card, deposit maybe, just claim any costs from them.

Ridiculous of course that you would have to do that. It’s these kind of stories that stop people buying new cars from manufacturers.

I sometimes wonder what is going through the minds of the people on the end of the phone who will argue what they are saying is in any way reasonable. It’s bizarre, where do they find these odd people? Are they trained to argue with customers by management? I don’t get it.

 

[MarkMas]

They aren't a Maserati dealer anymore. .....

Hummm... I wonder if this was a factor in that.

Peterborough Maserati salesman who defrauded employer out of £60,000 jailed

A luxury car salesman who gave customers his own bank details rather than his company’s when he sold expensive vehicles has been jailed.

www.peterboroughtoday.co.uk

 

[MarkMas]

So.. another issue with JCT.
Car is less than 2 years old and bought by me from an authorised Maserati dealer (Marshall Peterborough) as an ex demonstrator.
I noticed a few months later that the front passenger door inside handle doesn't match the other 3.
When booking it in for 24k mile service at JCT they have informed me .....

I'm not sure why you are saying this is an 'issue with JCT' if you bought the car from Marshalls.

But, anyway, Marshalls may have given up their Maserati franchise, but surely the key issue is the legal entity that your purchase agreement was with.

Companies like these are still active, and thus might still have a contractual relationship with you, depending on your paperwork.
MARSHALL OF PETERBOROUGH LIMITED (04861074)
MARSHALL MOTOR GROUP LIMITED (00295579)

So if the selling company (or arguably it's parent) still exists, you can tell them that the goods they supplied were not 'as described' (it should not really matter how long ago, as this is not a wear and tear issue) and that they can rectify, pay you to rectify, or you will get it fixed and sue them for the cost of the work. Surely the warranty issue is irrelevant to you (and JCT), and between Marshalls and Maserati.

 

[P R]

What I don't get is that the GPS was fixed, under warranty by JCT with no issues. It was broken when I collected the car and duly noted. So what they are saying is that some things are covered and others aren't.

If they don't do it under warranty I would leave it. I think if I didn't point it out to people no one would ever notice.. which is probably why Marshalls didn't notice it.

I (think) I have attached pics.. !

 

[MarkMas]

What I don't get is that the GPS was fixed, under warranty by JCT with no issues. It was broken when I collected the car ....

I suppose 'something not working' is clearly under the warranty, and is easy to tick the box. Something 'not quite right in the spec' looks like buyer-seller issue to Maserati, and there is not box for 'build error discovered late'. Seems to me that Marshalls should pay, to meet their obligations to you, and then they should fight with Maserati.

 

[P R]

I see what you are saying but at the end of the day Maserati have manufactured the car with this "defect" and should now put it right. If Marshalls had noticed it they would have changed it under warranty.

 

[outrun]

Don't even get me started on maserati warranties....not worth the paper they're printed on.

 

[bigbob]

I see what you are saying but at the end of the day Maserati have manufactured the car with this "defect" and should now put it right. If Marshalls had noticed it they would have changed it under warranty.

Personally I would e-mail customer services demonstrating to them how loyal you have been to the brand in sales and after sales and explaining how unacceptable this situation is. I would also mention that you will be selling the car and never returning to the brand if this issue is not resolved. If necessary, follow through and move on but not before posting a nice big complaint on PH.

 

[mjheathcote]

This reminds me of 20 years ago when I used to visit Italy and Germany to carry out factory acceptance tests on food manufacturing machines before customer delivery.

Germany:
Always finished, always to drawing, working lunch with sandwiches.
Italy:
Never finished, never to drawing, all afternoon at the local restaurant under the olive groves.

 

[bigbob]

This reminds me of 20 years ago when I used to visit Italy and Germany to carry out factory acceptance tests on food manufacturing machines before customer delivery.

Germany:
Always finished, always to drawing, working lunch with sandwiches.
Italy:
Never finished, never to drawing, all afternoon at the local restaurant under the olive groves.

I always felt that the stability programme on my 4200 was built using that ethos.

 

[Manc5]

Half of the guys in my team are based in Rome, they are always on the ball and very customer aware.. i can contact them 24x7 and they are quick and skilled workers...

 

[Wack61]

Your choice , non matching handles or matching handles and a rattle after they've put it back together

 

[Scaf]

I'm not sure why you are saying this is an 'issue with JCT' if you bought the car from Marshalls.

But, anyway, Marshalls may have given up their Maserati franchise, but surely the key issue is the legal entity that your purchase agreement was with.

Companies like these are still active, and thus might still have a contractual relationship with you, depending on your paperwork.
MARSHALL OF PETERBOROUGH LIMITED (04861074)
MARSHALL MOTOR GROUP LIMITED (00295579)

So if the selling company (or arguably it's parent) still exists, you can tell them that the goods they supplied were not 'as described' (it should not really matter how long ago, as this is not a wear and tear issue) and that they can rectify, pay you to rectify, or you will get it fixed and sue them for the cost of the work. Surely the warranty issue is irrelevant to you (and JCT), and between Marshalls and Maserati.

This is the point I was trying to make -
Maserati may well be letting you down but go back to Marshall’s

 

[bigsteve]

As Conaero said earlier Maserati warranty of old was good, but now rubbish, as example on my 2012 grancab after about 18 months noticed some excessive wear marks on the roof, mentioned it to main dealer when it was in for service and they said not worry it wouldnt be a problem and would not effect me selling the car. Not satisfied I got a vehicle surveyor to do a report on it, sent it to main dealer, they called car in, teleconference with Maserarti in Italy. Outcome they agreed there and then to replace the entire roof and update the mechanism to the latest spec, no quibble at all, very pleased. Skip forward to car being nearly six years old and coming to end of its extended Maserarti warranty ( sold by main dealer). On inspection found to have leaky head gasket, made warranty claim, it was rejected as I had not had all their recommendations done at last service i.e. lambda sensors and carbon filter. Even though main dealer agreed they did not need doing and even offering to have them done prior to end of extended warranty no go with Maserati. Dealer suggested that since they has started selling Ghiblis in large numbers they had started getting lots of warranty claims and seemed to have hardened their approach significantly. He also suggested they had outsourced their warranty side to a third party, but not sure if this is correct.

 

[philw696]

@bigsteve leaky head gasket and not rocker cover gaskets ??
That would be very unlucky in my opinion.

 

[bigsteve]

sorry rocker gasket.

 

[mjheathcote]

sorry rocker gasket.

Phew! You don't want head gaskets failing.

 

[P R]

I believe most car warranties are insurance underwritten, even the manufacturer ones

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