Banking is back! Just 3 1/3 hours of pleading and I eventually got to talk to a higher authority who resolved it; never found out why it was going wrong, it would just claim something was wrong, change the password using the security number registered and it would still claim something was wrong, change the security number using the password it had just accepted and the same thing, it would claim one was wrong! I'm sorry but if it accepts the number to allow the password change they must both have been right and visa versa! Anyway, I'm off to self-flagellate for a while as it is likely to be calming!!!