I also know why insurance policies are so expensive. My house insurance is with M&S insurance , who are underwritten by AXA , they subcontract the job to Questgate who then subcontract to 'Total Tank Solns'. Nuts..
Thanks Mark for the info. Our insurance company have referred to a company called Questgate who are now handling the claim and who have subbed the decontamination job to 'Total Tank Solutions'. Looks like it could mean 20 cubic metres will need shifting now.
Yeah, when I had a leak, I called my oil supplier to ask for a recommendation, they gave me a tank supplier who gave me Oil Loss Management, who came round same day, made sure the situation couldn't get worse, installed some blowers to vent the smell, and asked be to recommend them to my insurers. All good.
The insurance company sent a bloke in a suit and a girl in a skirt from Questgate (claims management) two days later who said "Yes it's definitely an oil leak. We will need our oil expert." Then a bloke in overalls turned up a week after that and said "Yes, it's definitely an oil leak. We will need to contract this out to an oil leak specialist." Then I recommended Oil Loss Management, and they got four Welsh blokes to come round and dig out two skips full of contaminated soil. Anyway it all got fixed in the end at no cost to me, apart from paying for a better pipe from tank to boiler.
Don't get me started on Ageas, and spending 4 years fighting them every single step of the way to get my late father-in-law's house reinstated after a fire. They still owe the contractors over £100,000 six months after completion of the work.