Third party warranty

john4fun · Mar 10, 2018

Hi all, looking for some advice and depending on what you say here depends if i push the matter further. My car has been in for service this week the work carried out by shiltech now let me first say i am over the moon with the work they have done, fantastic professional company great price too . When i dropped it of i told them that this morning i had a low f1 fluid light come on they said they would look into that as well i then told them i had a comprehensive warranty with the car they said no problem they could deal with that .

Tuesday i received a call telling me the seal in the release bearing was leaking and that's why i had low fluid, they said they would ring the company and get the go ahead . You can guess what happens next... it's not covered it's classed as wear and tear. I can say at this point if it was warrantywise it would have been covered, i dont want to name the company until i get some feedback from members on here so what do you think ?

cheshiremaserati · Mar 10, 2018

Most third party warranties have the golden get-out-of-jail 'wear n tear' clause.
I bought the Turbo from a dealer after having a PPI. I stated I didn't want the warranty as my specialist said they are a waste of money. So the price was reduced accordingly.

The GS came with 6 months warranty that I never needed to invoke. So no idea if it would claim wear n tear at the slightest excuse.

Your example does not surprise me at all. Looks like you'll have to pay for the fix yourself.

Don't bother buying WarrantyWise or any similar product. I'd not waste money on any third party warranty.

The only warranty worth having is a Porsche- approved warranty valid for two years on any main dealer used Porsche.
This is a Maserati forum so no more on that warranty here.

CatmanV2 · Mar 10, 2018

Warrantywise saved me a lot of money when I bought my GT <shrug>

Generalisations are seldom useful

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zagatoes30 · Mar 10, 2018

As always it depends on the wording of the warranty, both Warranty Wise & Warranty Direct have wear and tear clauses but both will wave them for an upfront cost on the Range Rovers both wanted Â£50 fixed cost. It is a no brainer stops all the debate about is it or is it not wear and tear and makes repair faster, its broke its covered, do it

john4fun · Mar 10, 2018

I mentioned warrantywise because in this instance it would have been covered, my warranty came with the car

spkennyuk · Mar 10, 2018

If you get a warranty wise quote and then dont take them up on the offer they hassle you like mad. Sit tight and suddenly the price drops. Pay for 10 months and get 12 months cover and the like offers start appearing by text message from them.

john4fun · Mar 10, 2018

That does not surprise me with them. My warranty is with Nuvola who i purchased the car from .

Scaf · Mar 10, 2018

I can’t see how anyone can claim a seal is a wear and tear item -
I would definitely challenge this and start with the dealer (he has a great reputation) and may have sway with the warranty company.

I had an issue with my steering rack, I shipped it back to the dealer who sold me the car and the warranty and told them to let me know when it was ready -

CatmanV2 · Mar 10, 2018

spkennyuk said:
If you get a warranty wise quote and then dont take them up on the offer they hassle you like mad. Sit tight and suddenly the price drops. Pay for 10 months and get 12 months cover and the like offers start appearing by text message from them.

You don't actually have to sit tight. I got a bigger discount on my first call with them than the cheque that was sitting on the kitchen counter....

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CatmanV2 · Mar 10, 2018

john4fun said:
That does not surprise me with them. My warranty is with Nuvola who i purchased the car from .

I really *really* doubt that it's actually with Nuvola, but I stand to be corrected.

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Felonious Crud · Mar 10, 2018

CatmanV2 said:
Warrantywise saved me a lot of money when I bought my GT

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Nuvola supplied my GTS with a warrantywise warranty and it was outstanding. Not a quibble, on anything from a lamba sensor to a wheel bearing and God knows what else in between.

john4fun · Mar 11, 2018

Well all i can say is this part is not covered a leaking seal it had caused no damage so i was lucky new release bearing fitted all as good as new i enclose a photo of the warranty certificate i take it its Nuvola own warranty but could be wrong

safrane · Mar 11, 2018

You may want to edit your last post... gives away your address which may attract the wrong sort to visit.

CatmanV2 · Mar 11, 2018

john4fun said:
View attachment 47811 Well all i can say is this part is not covered a leaking seal it had caused no damage so i was lucky new release bearing fitted all as good as new i enclose a photo of the warranty certificate i take it its Nuvola own warranty but could be wrong

Indeed! I'm pretty sure it'll underwritten by someone but who did you call when you needed a claim? Nuvola? Damned good on them if so and all power to Nareman

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john4fun · Mar 11, 2018

Geoff from Shiltech spoke to Narman and was told this part is not covered its wear and tear Geoff was shocked as was i .

CatmanV2 · Mar 11, 2018

john4fun said:
Geoff from Shiltech spoke to Narman and was told this part is not covered its wear and tear Geoff was shocked as was i .

Oh right! So this is the 'problem' Warranty. Hmm. Was there no other Ts+Cs with it? Seems incredibly simple....

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john4fun · Mar 11, 2018

No warranty booklet, nothing apart from some terms and conditions on the back of that certificate which is all very ambiguous and normal small print i can understand if it was the bearing that was faulty but it was not, it was the seals that were leaking .

Chrisb2015 · Mar 11, 2018

This is consistent with what Nuvola told me. Certainly their warranty was underwritten by themselves in house and didn’t cover any rubber components or anything that could perish. So whilst not great and probably of questionable worth they were very clear about it to me.

Felonious Crud · Mar 11, 2018

That rings a bell. I seem to remember Nareman mentioning when I spoke to him last year that they warrant their own cars now.

Unless you’ve spoken to Nareman directly already (sorry if you have and I missed it) then I’d call him. I’ve always found him to be a man of immense integrity who will unwaveringly put the extra effort in to do the right thing by his customers.

john4fun · Mar 11, 2018

Well i started this thread to get some opinions and i thank you all for your opinions. It was not of great cost i think the bearing was about Â£400 plus labour, the warranty runs out in about a month so i wont have to deal with this company again. On a positive note how is this for service ? Shiltech took my clutch out as i said they might as well fit a new one while they had the box out, they rang me to tell me the clutch is like new and it was not needed WOW now that is honesty and integrity .

Third party warranty

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