Terry Keys motorsport servicing

http://www.racecar.co.uk/terrykeys/

Anyone used this guy....feedback...?


P

Do not ever let Terry Keys or anyone associated with him anywhere near your Maserati, he is not a Maserati specialist. I had a dreadful experience with this man whereby i had to have everything he did re-done by a competent garage. He charged me for things he didn't do, bodged things which had to be put right later by somebody else, lied, never returned calls. The list goes on.

You have been warned!

Oh dear...maybe I should ask Conaero to delete this thread!


P

There was plenty of talk about this dealer on the other side if my memory serves me right....

Will ask Conaero if its appropriate to delete this thread guys......anyways guys.....


P

Hi P, can it not be left? I know it's negative, but it's good information to know. Forewarned is forearmed.

I agree with Miles..As long as it factual don't see any reason to move it.....

Agree also - always good to know. Thanks

On a certain other forum, this would have been removed without warning and the instigators given a strike or worse.

I believe that as long as the experiences expressed are factual and not based upon personal attacks, I am happy to leave this in place, after all, this is one of the main reasons we started this forum....to express your feelings, good and bad for the sake of others.

Keep it clean, and dont turn it into a mud slinging match, anything slanderous will be removed.

Fine by me guys!

P

Great call Matt....As you say this is what ythe forum was started for...Freedom of speak.

Terry Keys Motorsport has been in contact with SM to demand the removal of this thread, threatening legal action. I have therefore decided to update the thread, stating the full facts of my own terrible experience with them:

Some of the work carried out was to a very poor standard - the alloy wheel 'refurbishment' was so poor that Terry Keys finally refunded the cost after a series of complaints. I later had the wheels properly refurbished by a specialist company.
Some of the work charged for was not done - gearbox transmission fluid was not drained and replaced; pollen filter was not replaced. After weeks of persistent chasing, Terry Keys personally admitted to me that this work had not been carried out and refunded me for the labour and parts he had charged for.
Some of the work requested was not completed - the car had a transmission vibration at speed. I specifically requested that this be investigated and addressed. Terry Keys failed to do anything about it. He told me to bring the car back to him the following week, whereby he would put the car up on his lift to investigate. I arrived at the agreed time and was kept waiting by him for almost an hour. He then told me that he couldn't put the car on a lift because they were all in use. He then promised to come to my house within the next few days with a spare propshaft he had, which he would fit to see if that cured the problem. He promptly forgot and never addressed the issue despite me chasing him regularly. I eventually sent the car to Giallo who immediately recognised and rectified the fault.
The car was left in a dangerous and unroadworthy state after 'completion' of works by Terry Keys Motorsport - Terry Keys offered a brake refurbishment and upgrade which consisted of skimming the brake discs and fitting braided brake hoses. The hoses were not specifically for the Maserati 3200 and so were considerably longer than the standard rubber hoses. When the car was next MOTd it failed because of these hoses. They were so long that they caught on the wheels and sometimes got trapped when the wheels were turned. This was deemed unroadworthy and dangerous by the MOT tester due to the potential brake failure if the hoses snagged or rubbed through. Again, I had this rectified at further additional cost by a Maserati specialist who knows and understands these cars. I called Terry Keys to discuss the matter and asked for a contribution towards the cost. He refused, denied any responsiblity and put the phone down on me!
Numerous telephone calls and emails to Terry Keys requesting responses or remedies to rectify the issues and poor workmanship were ignored and not replied to. Terry Keys customer service in my experience was fine up to the point he had taken my money. After that it went downhill rapidly as soon as it became clear I was not happy and wanted action from him.

Shortly afterwards I wrote about my experiences with Terry Keys on MF (SM wasn't born then!). The next time I heard from Terry Keys was when he emailed me demanding I remove my comments from the forum, threatening legal action against me. I refused as everything written was factual and I wanted to allow anyone else considering taking their Maserati to him to weigh up all reviews and make a better informed choice. I had only just purchased the car when I took it to Terry Keys; I wish I'd had the opportunity to see something like this before taking my car to him.

Despite the bullying legal threats from Terry Keys Motorsport, I have asked that Matt keeps this thread on the site so that other owners can take a balanced view of this company before taking their cars to them and trusting them as I did. I hope that other members agree.

Thanks Mark for taking the time to explain the facts of your experience.

The above is here so as members of this forum can make an informed opinion of using the services of Terry Keys Motorsport. SportsMaserati.com has no influences on the experiences of its members.

Can I just remind all members that if you write anything not factually correct on our forum, the legal responsibility of that content lies with you the member. Any company with issue about content can contact SportsMaserati.com and request the contact details of said individual. Content will only be removed without the authors consent if it's deemed offensive or at the order of a legal ruling.

If any company or individual approaches legal action directly towards SportsMaserati.com it will be deemed as harassment and will be passed to one of the many legal individuals that frequent our forum who constantly offer their services.

I would like to thank Terry Keys for resurrecting this old thread which I would not otherwise have seen. Reading it has been very informative.

In the balance of fairness we invite any members with positive experiences of Terry Keys Motorsport to put forward their experiences.

And of course I take it that there's nothing stopping the man himself posing to this thread?

Hi Mark.

Thank you for posting more details of your experiences. I posted previously that this thread had value and should be left in place. The tone of your recent post is to be admired and serves to illustrate the value of a balanced opinion based on personal experience, good or bad.

As mentioned above, the need to re-visit this thread speaks volumes of the company to which it pertains..

Many thanks, Miles.

Is Terry Keys the same as Terry Tibbs off Facejacker?

Matt - good call to keep this post alive when many may have taken the 'safe' route and deleted. That's what makes this Forum special....good, honest feedback. Thanks for doing the right thing here.

Every business cocks up from time to time - its what you do about putting it right that counts, and its nearly always apparent when those involved have acted with or without integrity....

It's right that these threads, fairly moderated, should remain, and hats off to SM for keeping it.

Argos, Which?, Halfords etc don't get sued for publishing buyer reviews of **** products do they?